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FREQUENTLY ASKED QUESTIONS
Which versions of PowerPoint can I use?
Our system accepts all versions of Microsoft PowerPoint, up to 2007.
Can I send a poster in InDesign, CorelDraw or PDF?
No. We only accept posters in PowerPoint.
What are the correct dimensions for my poster?
Each congress stipulates dimensions for the posters presented. To find the instructions for your congress, on the main menu bar, choose BUILD A POSTER, then click on Select a Template. The measurements are given: width x height (centimetres).
What font sizes should I use for text and titles?
To achieve a clear, easily readable poster, there are certain minimum font sizes that should be observed. These can be found in the Norms section for your congress. From our Homepage, click on your congress, then PrintingOnline, then on Norms Area (bottom right of the same page).
Can I print a poster for a congress which does not appear on the homepage?
If your congress does not appear on our Homepage, we do not have an agreement with the organisers to produce the posters. Within Spain only, we offer our PrintingOnline for Home Delivery service, which is for any Spanish national congress. This service receives, checks, prints, packs and sends your poster to your home address.
What can I do if I do not want my poster to appear on the virtual poster gallery?
You can contact us by e-mail informing us of your wish. We will remove your poster from the virtual poster gallery, until you inform us otherwise.
Where and when do I collect my poster?
You should receive e-mails from the Technical Secretary or from us giving instructions. As a rule, the posters can be collected on-site from the first morning of the congress. If in doubt, please contact us by e-mail to confirm.
Can I check my poster before the congress?
You can check your poster in the “Manage Orders” area of our website. Type in your e-mail address and all the posters you have sent will be listed. Those which have been printed can be viewed in PDF.
Can I make changes to my poster if I discover a mistake?
If we have not yet printed your poster, you may contact us and ask us to make a change, or send a new copy of your poster. If we have already printed it, you will be asked to pay a reduced “reprinting” cost. Obviously, once the posters have been packed and sent, changes are impossible.
How does the virtual poster gallery work?
All posters are uploaded to a dedicated virtual area, where they can be consulted once the congress has started. This will previously have been agreed with the congress organisers. Other doctors can send a (hidden) e-mail to the first author with questions about the poster. If you prefer not to receive e-mails from other doctors, you may tick “NO” at the bottom of the form when you send your poster, and your e-mail address will be removed.
Will a sponsor’s logo be included on my poster?
For some congresses, and only with previous agreement of the organisers, we add a lower band to the posters, containing the poster number, 1st author, topic and a discreet dedicatory text and sponsor’s logo. In any case, you will be informed and asked to accept (with a tick box) before sending your poster.
A sponsor has no influence over the content or design of your poster.
Can I send a poster by e-mail?
We only accept posters via our website. If you are having trouble with the poster upload process, please contact us by e-mail or telephone and we help you as best we can.
Do I have to pay for the poster service?
It depends on the agreement we have with the congress organisers. In many cases, a pharmaceutical company has agreed to sponsor all (or part) of the service. When you log onto our website, choose your congress and click on PrintingOnline. The cost of the service you require (eg Print & Display / Display Only) will be clearly shown on this page.
How do I make the payment?
For payment, you will be taken to the Click & Buy secure payment platform. If you are not an existing Click & Buy client, you will be asked to register with them. They accept payment by all major credit cards.
The payment via click and Buy is not working. What can I do?
If the payment does not work or accept your card, please contact Click and Buy to solve the problem.
How can I receive an invoice?
When you send your poster and pay via our secure payment platform, you will automatically be sent an invoice by e-mail.
I can’t find an answer here - I need to speak to a technician.
Our technicians can help with poster design issues as well as website queries and problems. Please click on the Contact link on the main menu bar. You may send an e-mail or call us directly and speak to a technician.
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